Ealing Dental Studio is located in the beautiful leafy conservation area of St Mary’s Road only a short stroll form the famous Ealing Studios
Set in a late Victorian terraced property the building is surprisingly spacious and combines both history and character.
During the refurbishment we have taken care to ensure the property’s special futures are preserved including a solid wood stairwell that took over a month to restore back to its natural beauty. The practice has been designed to put patient comfort and relaxation at the forefront of what we do. We offer a choice of books for adults and children, magazines, music or TV to unwind. It is our aim to make a visit to the dentist a comforting experience. We hope you will like our practice.
In our practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 2 working days.
We will confirm the decision about the complaint in writing immediately after completing our investigation. Proper and comprehensive records are kept of any complaint received.